Frequently Asked Questions

How much does the refurbishing of my card cost?

We will charge 50% of the manufacturer catalogue price or equivalent (equivalent card, function or manufacturer). Better still, if you have preferential agreement with a supplier/manufacturer and you can show us the price you have purchased the card for, we will offer 50% of your discounted price!

How long will it take to refurbish the card?

We will refurbish any equipment card, irrespective of the nature and complexity of the fault. This process though, is not always straight forward and may require extensive research, so generally we prefer to give our customers a 2-3 week return time. We can provide an Urgent Service facility dependant on what is required and the time frame needed. In the unlikely event that we will require to order a part that has a longer lead time for delivery or we will require a longer repair time, we will inform our customers in a timely manner.

Although schematics, manufacturer installation and user manuals can significantly contribute to the speed and effectiveness of the refurbishment process, we realise that sometimes, due to the age of the equipment, our customers may not have access to any of the above. In this case, we have a couple of alternative options:

  • Send us a good/working unit together with the faulty one or;
  • Send us 2 or more faulty items of the same type/model and finally;
  • Just send us the faulty item.

What happens if I don’t have any documentation about the equipment?

Although schematics, manufacturer installation and user manuals can significantly contribute to the speed and effectiveness of the refurbishment process, we realise that sometimes, due to the age of the equipment, our customers may not have access to any of the above. In this case, we have a couple of alternative options:

  • Send us a good/working unit together with the faulty one or
  • Send us 2 or more faulty items of the same type/model and finally
  • Just send us the faulty item.

Our Refurbishment Process

Below is the refurbishment process that we following for your industrial equipment:

  • You send us your faulty cards, together with the information you have available regarding its function,
  • A description of the fault and any manufacturer documentation/schematics you may have (if available).
  • We send you an estimate which will not exceed 50% of the manufacturer catalogue price or equivalent.
  • You send us your purchase order.
  • We refurbish the card.
  • The card is returned to you ready to be plugged into your existing equipment.

For further information, please contact Rom-Control.