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FAQ

  • How much does the refurbishing of my card cost?
  • How long will it take to refurbish the card?
  • What happens if I don’t have any documentation about the equipment?

How much does the refurbishing of my card cost?

We will charge 50% of the manufacturer catalogue price or equivalent (equivalent card, function or manufacturer). Better still: if you have preferential agreement with a supplier/manufacturer and you can show us the price you have purchased the card for, we will offer 50% of your discounted price!

How long will it take to refurbish the card?

We will refurbish any card, irrespective of the nature and complexity of the fault. This process though, is not always straight forward and may require extensive research and use of sophisticated equipment with time consuming techniques. That’s why we prefer to give our customers a 2-3 week return time. In the unlikely event that we will require to order a part that has a longer lead time for delivery or we will require a longer repair time, we will inform our customers in a timely manner.

What happens if I don’t have any documentation about the equipment?

Although schematics, manufacturer installation and user manuals can significantly contribute to the speed and effectiveness of the refurbishment process, we realise that sometimes, due to the age of the equipment, our customers may not have access to any of the above. In this case, we have a couple of alternative options:

  • Send us a good/working unit together with the faulty one or
  • Send us 2 or more faulty items of the same type/model and finally
  • Just send us the faulty item.

Our rate of success exceeds 95%

We will offer you an obligation-free consultation to talk about how Rom-Control can help your business. Leave your details and we will be in touch.







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